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BUILD A VALUABLE AND REWARDING CAREER AT DESPATCH INDUSTRIES

Our Legacy: For over 100 years Despatch Industries has specialized in providing innovative thermal processing technology solutions. Despatch has grown and evolved into a global brand that is recognized for providing top quality products and world-class customer service. Despatch has three dedicated business units focused on meeting the demands of the rapidly expanding thermal, solar and carbon fiber markets.

Our People: Despatch’s incredible legacy of success is made possible by the talent, passion and commitment of our employees. From sales to engineering to manufacturing, the caliber of employees at Despatch is unparalleled. Our employees have outstanding industry knowledge and expertise. We seek out the most talented and qualified candidates from around the world to join the Despatch team. Aside from our Twin Cities global headquarters, we also have international offices in Shanghai, Berlin, and Taipei.

Our Promise: At Despatch, we recognize the importance of equipping our employees with the tools they need to be successful in their career. As the premiere employer in the industry, Despatch fosters an innovative, entrepreneurial spirit by providing a positive work atmosphere that encourages creativity, diversity and personal growth.

Current Openings

All positions listed here are located at our world headquarters in Lakeville, Minnesota unless noted otherwise.

If you would like to search for openings at other ITW companies:
 https://careers.itw.com/

If you would like to search for openings at ITW EAE:
 https://www.itweae.com/company/careers

Send cover letter and resume to
 ITW EAE Human Resources.


Position:                              Applications Engineer & CRM Support – Industrial Ovens
Department:                        Sales      
Position Reports to:           Business Manager – Industrial Ovens

ITW Description:
Founded in 1912, ITW (NYSE: ITW) is a global industrial company centered on a differentiated and proprietary business model. The company’s seven industry-leading segments leverage the ITW Business Model to generate solid growth with best-in-class margins and returns in markets where highly innovative, customer focused solutions are required. ITW’s more than 49,000 dedicated colleagues around the world thrive in our decentralized, entrepreneurial culture. In 2018, the company achieved revenues of $14.8 billion, with roughly half coming from outside North America. To learn more, please visit www.itw.com.

ITW Electronics Assembly Equipment (EAE) Division is made up of four brands strongly recognized by Contract Manufacturers and OEM’s in the Electronics Market.  The Division designs, develops and assembles capital equipment primarily used in the assembly process of Printed Circuit Boards (PCB’s). In 2018 these companies had revenues over $200M.  

Position Purpose

Intermediate level position in the application engineering career field. The individual is required to have good customer interaction skills and should show the previous experience of interacting with customers, and project management expertise.  General knowledge of electrical/mechanical machinery, preferably in the heat processing or related industry is required.   The individual must have solid communication, time management and project management skills.  The successful candidate will be passionate about technology, thrive on customer interaction and have the ability to multi-task.  The position is responsible for providing timely creative applications support to customers and channel partners for the Despatch portfolio of products.  Responsible for supporting the Sales manager and data base through utilization of CRM (Sales Force).

Qualifications:

  • Bachelor’s Degree and 2-5 years technical sales and/or relevant technical experience
  • Engineering degree preferred

Skills Required:

  • Understanding of the heat processing or other capital equipment industry.  Knowledge of Electronics, Optical, Medical Device and materials markets desired.
  • Excellent verbal and written communication skills
  • Sales negotiation skills
  • Ability to work with people.


Essential function of the job (responsibilities):
Applications

  • Experience in applications engineering specific to capital equipment
  • Working knowledge of electrical/mechanical machinery
  • Knowledge of manufacturing engineering procedures.
  • Knowledge of factory information/automation systems (MES, FIS, SECS/GEM,…) is a plus.
  • Intermediate test and debug skills in hardware, software, and mechanics.
  • Strong written communications skills, including engineering test procedure, plans, reports and operating manuals.
  • Build relationships at Despatch / ITW EAE’s key customers
  • Assist Channel Partners (sales agents) in sales calls with customers at Despatch / ITW EAE sites and customer sites by presenting product features, functions and benefit’s
  • Work closely with existing and potential channel partners on opportunities and promote the Despatch product line offerings for solutions.
  • Identify gaps in equipment / options offering to primary markets. 
  • Provides Sales support to customers, prospects and Despatch / ITW EAE personnel
  • Evaluate product & service marketability in terms of customers’ technical needs
  • Remain current in industry trends and technical developments affecting target markets
  • Develop and maintain communications in a cooperative and professional manner with all levels of staff and customers
  • Provide input into sales strategies as required (segmentation to target account)
  • Assist in the development of sales tools, including: Datasheets, ROI calculators, Product presentations, Application Notes, and Product Roadmap Presentations
  • Product and process-related sales channel training and ongoing capability communications (partnering with Marketing Services team).
  • RFQ Generation and Sales Order Preparation


CRM

  • Contribution to lead development and distribution of sales leads
  • CRM (Salesforce.com) workflow rules, process automation and report generation
  • CRM (Salesforce.com) liaison, administration and training
  • Monitor and enforce CRM processes and utilization
  • Integration of critical CRM applications (Conga, email, Action Grid)
  • Development and maintenance of quote templates and price-books
  • Performs other job-related duties and responsibilities as may be occasionally assigned

Physical requirements and working conditions:

Ability to Travel    25%

ITW is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email jsoares@itweae.com to request assistance. No other requests will be acknowledged.

Inspired Innovation

Despatch Industries has specialized in thermal processing for over 100 years and is actively using this technical expertise to provide innovative solutions to critical applications in a broad range of markets and cutting edge technology worldwide.

Our innovations are inspired by our customers. Through collaboration in design and engineering, we observe how our technology can best be applied to your needs, giving you a unique competitive advantage.

Despatch has three dedicated business groups to meet the demands of the rapidly expanding thermal, solar and carbon fiber markets. This focused commitment has allowed us to become experts in these industries.

Our expertise in engineering and manufacturing is backed by our international service and support network. We are truly a global partner that responds locally.