Have a question? Call 952.469.8240   |   Need service or parts? Call 952.479.4112
 
Service Request

installation and training

service program

parts and repair

manuals

FAQs

Technical tips

Technical Bulletins

innovation Resource center


Can't find your answer here?

Click here to send us your question.

Service help line hours:

Monday through Friday –
5:00am to 4:30pm CST

Contact Service and Parts:

USA 1-800-473-7373
International 1-952-469-8230
Fax: 1-952-469-8193

service@despatch.com

Request a Quote

Request a Quote

Request a Quote

Product Specialists

Custom Products





Parts Store

 

FAQs

Air is blowing out (Leaking) from under the Equipment's Heater Box


Can my Equipment be modified to my new process? (Power Coating, Process Solvents, Combustible or Burnable products, etc.)


Can the Equipment’s operating voltage be changed? (Example: 208/230/240V TO 460/480V)


Do we offer Preventative Maintenance Plan(s) or Program(s)?


Do you provide Training programs or classes?


How do I drain the water cooling coil?


How do I obtain an instruction manual(s) or replacement print(s)?


How do I set the Fresh Air and/or the Exhaust damper(s)?


How do we burn-in the HEPA filters?


How do we calibrate the Control Instruments?


How do we calibrate the PROTOCOL™ Control Instrument?


How do we enter a Recipe(s) or profile(s) into the Control Instrument?


How do we troubleshoot the DIGITRONIC™ Control Instrument?


How do we troubleshoot the PROTOCOL™ Control Instrument?


My Electrically Heated Oven never reaches the process setpoint temperature.


My Gas Fired Oven never reaches the process setpoint temperature.


My oven is smoking around the doors or is over pressurized.


The Burner Pilot flame will not ignite.


The Burner will not go to high fire or can’t attain rated BTU/hour.


The Burner will not go to low fire or flame is excessive unstable flame or is a luminous yellow flame.


The Control Instrument displays an Error Message.


The ECOSPSERE/16000 Chamber cannot reach Humidity (RH) setpoint.


The ECOSPSERE/16000 Chamber does not cool below ambient temperature.


The ECOSPSERE/16000 Chamber has erratic or oscillating Humidity (RH) readings.


There are cold spots or hot spots inside the oven/chamber
footer    © Copyright ITW, 2018, All Rights Reserved.    Home/Site Map/Contact Us     Follow us on: Twitter | LinkedIn | YouTube

Despatch is a member of ITW EAE, A division of Illinois Tool Works, Inc. For more information visit www.itweae.com  GDPR EU Privacy Statement