Have a question? Call 952.469.8240   |   Need service or parts? Call 952.479.4112
SERVICE LINKS

     

  • Service help line hours:

    Monday through Friday –
    5:00am to 4:30pm CST

    Contact Service and Parts:

    USA 1-800-473-7373
    International 1-952-469-8230
    Fax: 1-952-469-8193

  • Parts Store
  • EXTENDED WARRANTY
      OPTIONS AVAILABLE

TECHNICAL BULLETINS

The Global Service Team at Despatch is committed to ensuring our customers have access to the latest product information available. Listed below are Technical Bulletins which detail upgrades, software revisions and BKM’s employed by our Engineering and Global Service Team, as well as, background information that provides the basis for the Technical Bulletin. If you have any questions or need additional information regarding the bulletins listed below, please contact Despatch Technical Support at 1(800) 473-7373.

Peak Temperature vs Fixture Position (07-18-2013)

Carbon Fiber Oxidation Oven Belt Drive Installation (06-13-2013)

Protocol 3™ High Limit Calibration Error (02-27-2013)

Protocol 3™ Communications (02-20-2013)

FIELD SERVICE BULLETINS

Listed below are Field Service Bulletins provide instructions for oven service that our field service team frequently conducts. These bulletins are made available so that your own qualified service technician can conduct this service.

Lab Oven Heater Circuit Troubleshooting

LBB Control Parameters

Oven Not Heating Troubleshooting

Partlow 1462 profile programming

PROTOCOL 3 Replacement

Protocol Plus Communications troubleshooting 11.26.12

Protocol Plus Profile Programming

Protocol3 Calibration Offsets

Protocol3 Digital Inputs

Protocol3 Engineering Units

Protocol3 Profile and configuration file backup and restore

Purge timer 012425 to 253100 rev 4-27-11

Rigging Walk In Ovens

 

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Despatch is a member of ITW EAE, A division of Illinois Tool Works, Inc. For more information visit www.itweae.com