Have a question? Call 952.469.8240   |   Need service or parts? Call 952.479.4112


  • Service help line hours:

    Monday through Friday –
    5:00am to 4:30pm CST

    Contact Service and Parts:

    USA 1-800-473-7373
    International 1-952-469-8230
    Fax: 1-952-469-8193

  • Parts Store

Service programs

With over 105 years of providing world class service, Despatch continues to deliver exceptional products backed by a strong sense of responsibility and drive for long-term customer satisfaction. Your partnership with Despatch can offer even higher value through your subscription to one of Despatch’s Service Programs.

Full Service- available with an annual (1), semi-annual (2), or quarterly (4) preventive maintenance (PM) visit(s). All labor, parts and travel are included to insure that your equipment is running at its optimum performance. In addition, you will receive priority scheduling and technical support.

Basic Service- available with an annual (1), semi-annual (2), or quarterly (4) preventive maintenance (PM) visit(s). A control calibration is also included in the preventive maintenance visit.

In addition, with the full & basic service programs you will receive 15% off of parts, $15.00 per hour off the standard labor rate, priority scheduling and technical support.


A worldwide network of trained Service Professionals is available to support your Despatch equipment as well as some competitors’ equipment. From full service preventive maintenance to routine repair and certified calibration and uniformity, the Despatch service network is positioned to respond to your business needs. Our service programs are customized to meet your specific needs. .


NFPA 86 has requirements for annual inspection, operational testing, documentation of testing, and visual inspection of certain oven components such as:

1. Safety interlocks
2. Set point of temperature, pressure, and flow devices used as safety interlocks.
3. Pressure and explosion relief panels.
4. Gas heater components.

Despatch incorporates all pertinent NFPA required safety testing, visual inspection and required documentation in all Preventative Maintenance and Calibration Service Agreements

Contact your Despatch Sales Representative for more information.

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Despatch is a member of ITW EAE, A division of Illinois Tool Works, Inc. For more information visit www.itweae.com