Service Request

installation and training

service program

parts and repair

benchtop manuals

FAQs

Technical tips

Technical Bulletins

innovation Resource center


Service help line hours:

Monday through Friday –
5:00am to 4:30pm CST

Contact Service and Parts:

USA 1-800-473-7373
International 1-952-469-8230
Fax: 1-952-469-8193

service@despatch.com

Request a Quote

Request a Quote

Service Brochure

View Brochure



Parts Store

 

ASAP - Advantage service assurance program

With over 105 years of providing world class service, Despatch continues to deliver exceptional products backed by a strong sense of responsibility and drive for long-term customer satisfaction. Your partnership with Despatch can offer even higher value through your subscription to one of Despatch’s Advantage Service Assurance Programs (ASAP).

SERVICE PROGRAMS

A worldwide network of factory trained Service Professionals is available to support your Despatch equipment as well as some competitors’ equipment. From full service preventive maintenance to routine repair and certified calibration and uniformity, the Despatch service network is positioned to respond to your business needs. Our service programs are customized to meet your specific needs.

FIELD SERVICE NETWORK

Full Service- available with annual (1), semi-annual (2), or quarterly (4) preventive maintenance visits. All labor, parts and travel are included to ensure that your equipment is running at its optimum performance.

In addition, you will receive priority scheduling and technical support.

Basic Service- available with annual (1), semi-annual (2), or quarterly (4) preventive maintenance visits. A control calibration is included in the preventive maintenance visit. In addition, you will receive 15% off of parts, $15.00 per hour off the standard labor rate, priority scheduling and technical support.

Block Hours- delivers the flexibility of providing universal coverage available in 20 hour blocks. The block hours are to be used for travel time and service and does not include airfare, rail fare or rental car expenses. In addition, you will receive 15% off of parts, priority scheduling and technical support.

FacebookDespatch TwitterlinkedinDespatch YouTube

Privacy Policy

Information about you
Despatch Industries respects the right to privacy of every visitor to its web site. Contact information we collect from you is never sold to anybody. It is used to provide information you request or to notify you of new offers or services via one-way announcements from Despatch Industries. It may also be shared with authorized Despatch Industries partners when information about related products or services is requested. (Despatch Industries is not responsible for the privacy or opt-out policies of those partners with whom we share your contact information.)

Opting out
When contacting you via e-mail Despatch Industries will always give you the option of opting out of future messages.

Cookies
Like many web sites, the Despatch Industries web site uses “cookie” technology. The cookies we use do not reveal any personal information about you. We use cookies to study traffic patterns on our site so we can make the site better. You can choose whether or not to accept cookies by altering the settings of your browser. However, cookies will make the use of this web site faster and easier.

Amendments
Despatch Industries reserves the right to modify this Privacy Policy at any time. Please check this page from time to time for any changes.

Questions
If you have any questions about this Privacy Policy please Contact Us.

Terms and conditions of use

You are deemed to agree and bound by the following terms and conditions by accessing and using the Despatch Industries web site. Do not access these pages if you do not agree and are not bound to the following terms and conditions.

The content of this site, including but not limited to, the text and images herein and their arrangement (collectively the “Pages”) are © Copyright 2012 Despatch Industries. All rights reserved.

The information published in these Pages is provided without charge as a convenience to visitors, to be used for informational purposes only. While Despatch Industries has tried to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. Despatch Industries reserves the exclusive right to add, delete, or modify any information in the Pages or withdraw the access to the Pages at any time, without notice. Despatch Industries disclaims any duty to update any information that the Pages contain. The contents of the Pages are fully owned by Despatch Industries. The Pages are provided “as is.” No warranty or indemnity of any kind, implied or statutory, including but not limited to, the warranties of non-infringement of third party rights, merchantability, and fitness for particular purpose, is given in connection with such contents. Despatch Industries makes no representation or warranty as to the completeness, accuracy, or reliability of the information contained in these Pages. Despatch Industries shall not under any circumstances be liable for any direct, indirect, consequential, incidental, secondary, or special damages or lost profits whether resulting from the use or inability to use the Pages, even if Despatch Industries has been advised of the possibility of such damages. Despatch Industries does not give any representation or warranty of any kind, either express or implied, that the Pages (including third parties’ pages to which the Pages have a link) or the server that makes the Pages available, are free of harmful components such as viruses. Reproduction, storage, transfer or distribution of the contents of the Pages, entirely or partially, in any form without prior, written consent of Despatch Industries is strictly prohibited. You may, however, store on your computer and print copies from the Pages solely for your personal, non-commercial use, subject to the terms of this Legal Notice. Modification or altering of any kind of the Pages or use for any other purpose is strictly prohibited. All rights not expressly granted to you remain in Despatch Industries. The site may be linked to other sites that are not maintained by Despatch Industries. Despatch Industries is not responsible for the contents of those sites. The inclusion of any link to such sites does not imply endorsement, sponsorship, or recommendation by Despatch Industries of the sites, their contents, or their sponsors. As visitors accessing the information on these Pages on a service in the United States of America, the Pages (and any information contained therein) are to be provided in the United States of America and subject to United States of America law without regard to Country conflicts of laws principles.

ALTHOUGH EVERY REASONABLE EFFORT HAS BEEN MADE TO ESTABLISH THE ACCURACY OF THE INFORMATION CONTAINED ON THIS SITE, DESPATCH INDUSTRIES DOES NOT GUARANTEE ACCURACY. DESPATCH INDUSTRIES SHALL HAVE NO RESPONSIBILITY OR LIABILITY TO ANY PERSON ACCESSING THIS SITE OR OTHER THIRD PARTIES FOR USE OF OR RELIANCE ON THE INFORMATION (INCLUDING BUT NOT LIMITED TO THE FORMULAE) CONTAINED ON THIS SITE. DETERMINATION OF APPROPRIATE EQUIPMENT FOR PARTICULAR APPLICATIONS SHOULD ONLY BE MADE BY PROFESSIONALS. USE OF IMPROPER EQUIPMENT COULD RESULT IN SERIOUS INJURY TO PERSONS OR PROPERTY. NO WARRANTY, REPRESENTATION OR CONDITION, EXPRESS OR IMPLIED, IS MADE WITH RESPECT TO THE INFORMATION CONTAINED ON THIS SITE AND ALL OF THE SAME (INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE SPECIFICALLY AND EXPRESSLY DISCLAIMED. THE INFORMATION ON THESE PAGES IS NOT A WARRANTY NOR A REPRESENTATION WHICH MAY BE RELIED UPON FOR THE ESTABLISHMENT OF ANY OBLIGATION, LIABILITY, RIGHT, CLAIM, OR REMEDY IN CONTRACT OR IN TORT, INCLUDING PRODUCT LIABILITY BASED UPON STRICT LIABILITY, NEGLIGENCE, OR IMPLIED WARRANTY IN LAW. ONLY THE WRITTEN WARRANTY DOCUMENT, IF ANY, INCLUDING THE DISCLAIMERS AND LIMITATIONS THEREIN, WHICH MAY ACCOMPANY THE SALE OF ANY DESPATCH INDUSTRIES PRODUCTS APPLIES TO SUCH SALE, WHETHER THE ORDER FOR SUCH SALE IS COMPLETED ELECTRONICALLY OR IN WRITING. NO ELECTRONIC COMMUNICATIONS THROUGH THIS SITE MAY CREATE A WARRANTY OR CONTRACTUAL AGREEMENT OF SALE OR PURCHASE.