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Service help line hours:

Monday through Friday –
5:00am to 4:30pm CST

Contact Service and Parts:

USA 1-800-473-7373
International 1-952-469-8230
Fax: 1-952-469-8193

service@despatch.com

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Service Brochure

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Parts Store

 

Parts and repairs

The Despatch Global Service Network (GSN) is driven by experience. We provide expert technical service, a range of installation options and an extensive parts inventory to all of our customers worldwide. The GSN aims to exceed customer expectations by going above and beyond what an average equipment manufacturer will provide. Whether you are looking for global service, installation, parts or advice, we have you covered.

THE PARTS YOU NEED, FOR THE LIFETIME OF YOUR EQUIPMENT

Despatch Industries carries an extensive OEM parts inventory and has the capability to provide timely shipping of critical parts for customers both in the US and internationally. We have an extensive equipment database including documentation of equipment manufactured decades ago, along with a complete history detailing repairs and modifications Despatch has performed.

Our global parts team is standing by, ready to assist you with all of your parts and equipment needs. Give us a call for pricing and availability of replacement parts. We have the knowledge and equipment to help keep your equipment operating at full capacity.

PARTS RETURN POLICY

Please talk to one of our representatives to receive a Material Return Authorization (MRA) number. A restocking fee may apply under certain circumstances. A one year warranty applies to most replacement parts.

SERVICE REPAIRS - WE’RE HERE FOR YOU, WHENEVER, WHEREVER

When you call our service help line, you will be speaking with experienced, knowledgeable personnel fully capable of assisting you with any equipment questions you may have. Our network of Certified Service Representatives is spread out across the globe to provide technical support and service to our customers worldwide.

Our technicians are available to assist you with product maintenance, troubleshooting, retrofits and equipment modifications for when your equipment no longer meets your current needs.

PRODUCT WARRANTY INFORMATION/TERMS AND CONDITIONS

Standard Product Warranty - Custom and High Temperature Product Warranty - Terms and Conditions

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Privacy Policy

Information about you
Despatch Industries respects the right to privacy of every visitor to its web site. Contact information we collect from you is never sold to anybody. It is used to provide information you request or to notify you of new offers or services via one-way announcements from Despatch Industries. It may also be shared with authorized Despatch Industries partners when information about related products or services is requested. (Despatch Industries is not responsible for the privacy or opt-out policies of those partners with whom we share your contact information.)

Opting out
When contacting you via e-mail Despatch Industries will always give you the option of opting out of future messages.

Cookies
Like many web sites, the Despatch Industries web site uses “cookie” technology. The cookies we use do not reveal any personal information about you. We use cookies to study traffic patterns on our site so we can make the site better. You can choose whether or not to accept cookies by altering the settings of your browser. However, cookies will make the use of this web site faster and easier.

Amendments
Despatch Industries reserves the right to modify this Privacy Policy at any time. Please check this page from time to time for any changes.

Questions
If you have any questions about this Privacy Policy please Contact Us.

Terms and conditions of use

You are deemed to agree and bound by the following terms and conditions by accessing and using the Despatch Industries web site. Do not access these pages if you do not agree and are not bound to the following terms and conditions.

The content of this site, including but not limited to, the text and images herein and their arrangement (collectively the “Pages”) are © Copyright 2012 Despatch Industries. All rights reserved.

The information published in these Pages is provided without charge as a convenience to visitors, to be used for informational purposes only. While Despatch Industries has tried to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. Despatch Industries reserves the exclusive right to add, delete, or modify any information in the Pages or withdraw the access to the Pages at any time, without notice. Despatch Industries disclaims any duty to update any information that the Pages contain. The contents of the Pages are fully owned by Despatch Industries. The Pages are provided “as is.” No warranty or indemnity of any kind, implied or statutory, including but not limited to, the warranties of non-infringement of third party rights, merchantability, and fitness for particular purpose, is given in connection with such contents. Despatch Industries makes no representation or warranty as to the completeness, accuracy, or reliability of the information contained in these Pages. Despatch Industries shall not under any circumstances be liable for any direct, indirect, consequential, incidental, secondary, or special damages or lost profits whether resulting from the use or inability to use the Pages, even if Despatch Industries has been advised of the possibility of such damages. Despatch Industries does not give any representation or warranty of any kind, either express or implied, that the Pages (including third parties’ pages to which the Pages have a link) or the server that makes the Pages available, are free of harmful components such as viruses. Reproduction, storage, transfer or distribution of the contents of the Pages, entirely or partially, in any form without prior, written consent of Despatch Industries is strictly prohibited. You may, however, store on your computer and print copies from the Pages solely for your personal, non-commercial use, subject to the terms of this Legal Notice. Modification or altering of any kind of the Pages or use for any other purpose is strictly prohibited. All rights not expressly granted to you remain in Despatch Industries. The site may be linked to other sites that are not maintained by Despatch Industries. Despatch Industries is not responsible for the contents of those sites. The inclusion of any link to such sites does not imply endorsement, sponsorship, or recommendation by Despatch Industries of the sites, their contents, or their sponsors. As visitors accessing the information on these Pages on a service in the United States of America, the Pages (and any information contained therein) are to be provided in the United States of America and subject to United States of America law without regard to Country conflicts of laws principles.

ALTHOUGH EVERY REASONABLE EFFORT HAS BEEN MADE TO ESTABLISH THE ACCURACY OF THE INFORMATION CONTAINED ON THIS SITE, DESPATCH INDUSTRIES DOES NOT GUARANTEE ACCURACY. DESPATCH INDUSTRIES SHALL HAVE NO RESPONSIBILITY OR LIABILITY TO ANY PERSON ACCESSING THIS SITE OR OTHER THIRD PARTIES FOR USE OF OR RELIANCE ON THE INFORMATION (INCLUDING BUT NOT LIMITED TO THE FORMULAE) CONTAINED ON THIS SITE. DETERMINATION OF APPROPRIATE EQUIPMENT FOR PARTICULAR APPLICATIONS SHOULD ONLY BE MADE BY PROFESSIONALS. USE OF IMPROPER EQUIPMENT COULD RESULT IN SERIOUS INJURY TO PERSONS OR PROPERTY. NO WARRANTY, REPRESENTATION OR CONDITION, EXPRESS OR IMPLIED, IS MADE WITH RESPECT TO THE INFORMATION CONTAINED ON THIS SITE AND ALL OF THE SAME (INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE SPECIFICALLY AND EXPRESSLY DISCLAIMED. THE INFORMATION ON THESE PAGES IS NOT A WARRANTY NOR A REPRESENTATION WHICH MAY BE RELIED UPON FOR THE ESTABLISHMENT OF ANY OBLIGATION, LIABILITY, RIGHT, CLAIM, OR REMEDY IN CONTRACT OR IN TORT, INCLUDING PRODUCT LIABILITY BASED UPON STRICT LIABILITY, NEGLIGENCE, OR IMPLIED WARRANTY IN LAW. ONLY THE WRITTEN WARRANTY DOCUMENT, IF ANY, INCLUDING THE DISCLAIMERS AND LIMITATIONS THEREIN, WHICH MAY ACCOMPANY THE SALE OF ANY DESPATCH INDUSTRIES PRODUCTS APPLIES TO SUCH SALE, WHETHER THE ORDER FOR SUCH SALE IS COMPLETED ELECTRONICALLY OR IN WRITING. NO ELECTRONIC COMMUNICATIONS THROUGH THIS SITE MAY CREATE A WARRANTY OR CONTRACTUAL AGREEMENT OF SALE OR PURCHASE.