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Service help line hours:

Monday through Friday –
5:00am to 4:30pm CST

Contact Service and Parts:

USA 1-800-473-7373
International 1-952-469-8230
Fax: 1-952-469-8193

service@despatch.com

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Product Specialists

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FAQs

Air is blowing out (Leaking) from under the Equipment's Heater Box


Can my Equipment be modified to my new process? (Power Coating, Process Solvents, Combustible or Burnable products, etc.)


Can the Equipment’s operating voltage be changed? (Example: 208/230/240V TO 460/480V)


Do we offer Preventative Maintenance Plan(s) or Program(s)?


Do you provide Training programs or classes?


How do I drain the water cooling coil?


How do I obtain an instruction manual(s) or replacement print(s)?


How do I set the Fresh Air and/or the Exhaust damper(s)?


How do we burn-in the HEPA filters?


How do we calibrate the Control Instruments?


How do we calibrate the PROTOCOL™ Control Instrument?


How do we enter a Recipe(s) or profile(s) into the Control Instrument?


How do we troubleshoot the DIGITRONIC™ Control Instrument?


How do we troubleshoot the PROTOCOL™ Control Instrument?


My Electrically Heated Oven never reaches the process setpoint temperature.


My Gas Fired Oven never reaches the process setpoint temperature.


My oven is smoking around the doors or is over pressurized.


The Burner Pilot flame will not ignite.


The Burner will not go to high fire or can’t attain rated BTU/hour.


The Burner will not go to low fire or flame is excessive unstable flame or is a luminous yellow flame.


The Control Instrument displays an Error Message.


The ECOSPSERE/16000 Chamber cannot reach Humidity (RH) setpoint.


The ECOSPSERE/16000 Chamber does not cool below ambient temperature.


The ECOSPSERE/16000 Chamber has erratic or oscillating Humidity (RH) readings.


There are cold spots or hot spots inside the oven/chamber

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The content of this site, including but not limited to, the text and images herein and their arrangement (collectively the “Pages”) are © Copyright 2012 Despatch Industries. All rights reserved.

The information published in these Pages is provided without charge as a convenience to visitors, to be used for informational purposes only. While Despatch Industries has tried to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. Despatch Industries reserves the exclusive right to add, delete, or modify any information in the Pages or withdraw the access to the Pages at any time, without notice. Despatch Industries disclaims any duty to update any information that the Pages contain. The contents of the Pages are fully owned by Despatch Industries. The Pages are provided “as is.” No warranty or indemnity of any kind, implied or statutory, including but not limited to, the warranties of non-infringement of third party rights, merchantability, and fitness for particular purpose, is given in connection with such contents. Despatch Industries makes no representation or warranty as to the completeness, accuracy, or reliability of the information contained in these Pages. Despatch Industries shall not under any circumstances be liable for any direct, indirect, consequential, incidental, secondary, or special damages or lost profits whether resulting from the use or inability to use the Pages, even if Despatch Industries has been advised of the possibility of such damages. Despatch Industries does not give any representation or warranty of any kind, either express or implied, that the Pages (including third parties’ pages to which the Pages have a link) or the server that makes the Pages available, are free of harmful components such as viruses. Reproduction, storage, transfer or distribution of the contents of the Pages, entirely or partially, in any form without prior, written consent of Despatch Industries is strictly prohibited. You may, however, store on your computer and print copies from the Pages solely for your personal, non-commercial use, subject to the terms of this Legal Notice. Modification or altering of any kind of the Pages or use for any other purpose is strictly prohibited. All rights not expressly granted to you remain in Despatch Industries. The site may be linked to other sites that are not maintained by Despatch Industries. Despatch Industries is not responsible for the contents of those sites. The inclusion of any link to such sites does not imply endorsement, sponsorship, or recommendation by Despatch Industries of the sites, their contents, or their sponsors. As visitors accessing the information on these Pages on a service in the United States of America, the Pages (and any information contained therein) are to be provided in the United States of America and subject to United States of America law without regard to Country conflicts of laws principles.

ALTHOUGH EVERY REASONABLE EFFORT HAS BEEN MADE TO ESTABLISH THE ACCURACY OF THE INFORMATION CONTAINED ON THIS SITE, DESPATCH INDUSTRIES DOES NOT GUARANTEE ACCURACY. DESPATCH INDUSTRIES SHALL HAVE NO RESPONSIBILITY OR LIABILITY TO ANY PERSON ACCESSING THIS SITE OR OTHER THIRD PARTIES FOR USE OF OR RELIANCE ON THE INFORMATION (INCLUDING BUT NOT LIMITED TO THE FORMULAE) CONTAINED ON THIS SITE. DETERMINATION OF APPROPRIATE EQUIPMENT FOR PARTICULAR APPLICATIONS SHOULD ONLY BE MADE BY PROFESSIONALS. USE OF IMPROPER EQUIPMENT COULD RESULT IN SERIOUS INJURY TO PERSONS OR PROPERTY. NO WARRANTY, REPRESENTATION OR CONDITION, EXPRESS OR IMPLIED, IS MADE WITH RESPECT TO THE INFORMATION CONTAINED ON THIS SITE AND ALL OF THE SAME (INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE SPECIFICALLY AND EXPRESSLY DISCLAIMED. THE INFORMATION ON THESE PAGES IS NOT A WARRANTY NOR A REPRESENTATION WHICH MAY BE RELIED UPON FOR THE ESTABLISHMENT OF ANY OBLIGATION, LIABILITY, RIGHT, CLAIM, OR REMEDY IN CONTRACT OR IN TORT, INCLUDING PRODUCT LIABILITY BASED UPON STRICT LIABILITY, NEGLIGENCE, OR IMPLIED WARRANTY IN LAW. ONLY THE WRITTEN WARRANTY DOCUMENT, IF ANY, INCLUDING THE DISCLAIMERS AND LIMITATIONS THEREIN, WHICH MAY ACCOMPANY THE SALE OF ANY DESPATCH INDUSTRIES PRODUCTS APPLIES TO SUCH SALE, WHETHER THE ORDER FOR SUCH SALE IS COMPLETED ELECTRONICALLY OR IN WRITING. NO ELECTRONIC COMMUNICATIONS THROUGH THIS SITE MAY CREATE A WARRANTY OR CONTRACTUAL AGREEMENT OF SALE OR PURCHASE.